JOIN CUSTOMER SOLUTIONS GROUP I CSG
Over 32 years and $10B+ in revenue generated for our brand partners, CSG built the playbook for turning leads into buyers and customers into beleivers. Now we’re building the team that gets to write the next chapter, blending live agents with AI-powered voice and SMS to do it better than anyone else.
We’re client-first, compliance accountable, and cooperative by nature, the kind of team that shares credit and solves problems together. If you want to work with people who are genuinely great at what they do, build innovative ways to connect with consumers — AI-powered voice and SMS that actually convert browsers into brand believers — and have fun while you’re at it, CSG is where that happens.
VIEW OPEN ROLES
US : FULLY REMOTE
Our Senior Customer Success Executives own the full post-sale relationship, from onboarding through expansion, and operate as trusted advisors to their accounts. You’ll carry a book of mid-to-large accounts, lead Quarterly Business Reviews (QBRs), manage multi-channel program performance, and identify growth opportunities, working closely with Operations, Sales, and Product, and representing the customer’s voice internally.
ABOUT CSG
Customer Solutions Group (CSG) creates the human moment at scale. For over 32 years, CSG has converted lead data into qualified connections for major brands in insurance, education, and financial services.
Most vendors specialize in a single channel. CSG unifies human agents, AI-powered phone calls, automated dialing, and AI-powered SMS onto one platform, fed by one data stream, optimized together because no single tool converts every lead. The right connection depends on the right mode, at the right moment.
Upstream
They create and sell the demand signal.
The Gap CSG Owns
CSG turns demand potential into qualified sales, upsell, and feature conversations.
Downstream
They manage pipeline and close.
OUR CULTURE
CSG believes that our best outcomes come from a team that trusts each other, shares a commitment to doing the right thing, and genuinely enjoys working together.
We are cooperative by nature. People here help each other solve problems, share what they learn, and give credit generously.
We are client-first, always. Every decision we make asks whether it genuinely serves the client. That standard keeps us honest, differentiates our work, and is the reason long-term partners stay with us.
We hold a high ethical standard. We do not cut corners for results. When something is not right for a client, we say so. That reputation, built over three decades, is not something we trade away.
We respect the whole person. People here have families, responsibilities, and lives outside of work. We set high expectations for performance and we mean them, and we also understand that sustainable excellence requires balance.
Insurance
Mortgage
Education
Loans
Legal Services
Home Services
Customer Acquisition
Follow-Up On Quote
Cross-Sell
Lead Qualification
Survey
Appointment Setting
Feature Activation
Claims and Customer Service
